Occupation ยท SOC 43-4051
Customer Service Representatives: can it be done remotely?
Also searched as: remote customer service and call center work
According to the Dingel and Neiman (2020) classification, the work of customer service representatives can typically be done from home. The score of 50% means only part of the detailed job titles in this group were judged teleworkable. The score reflects the tasks involved, not whether a particular employer allows remote work.
Nationally, about 2,725,930 people work in this occupation, with a median annual wage of $42,830 ($20.59 an hour).
US employment
2,725,930
Median annual wage
$42,830
Mean annual wage
$45,380
Median hourly wage
$20.59
Education and training
Typical education
High school diploma or equivalent
Related work experience
None
On-the-job training
Short-term on-the-job training
Job zone
2
Some preparation
Pay by state
Top 5 by nominal pay
- District of Columbia$49,210
- Washington$49,150
- Massachusetts$48,060
- New York$47,840
- California$47,790
Top 5 after cost of living
- Iowa$51,260
- Wisconsin$48,870
- North Dakota$48,520
- Minnesota$48,130
- Vermont$47,150
Step up: related remote jobs that pay more
| Occupation | Median wage | Wage gain | Job zone | Typical education |
|---|---|---|---|---|
| Insurance Claims and Policy Processing Clerks | $48,450 | $5,620 (+13.1%) | 2 | High school diploma or equivalent |
| Credit Authorizers, Checkers, and Clerks | $49,130 | $6,300 (+14.7%) | 2 | High school diploma or equivalent |
| Billing and Posting Clerks | $47,170 | $4,340 (+10.1%) | 2 | High school diploma or equivalent |
| Brokerage Clerks | $62,940 | $20,110 (+47.0%) | 3 | High school diploma or equivalent |
| Bill and Account Collectors | $46,040 | $3,210 (+7.5%) | 2 | High school diploma or equivalent |
| Order Clerks | $44,660 | $1,830 (+4.3%) | 2 | Some college, no degree |
States with the most jobs
- 1. Texas330,540
- 2. Florida238,300
- 3. California183,350
- 4. New York145,100
- 5. Georgia112,790
- 6. Illinois109,940
- 7. Pennsylvania102,100
- 8. North Carolina91,980
- 9. Ohio90,710
- 10. Arizona89,030
States that pay the most
- 1. District of Columbia$49,210
- 2. Washington$49,150
- 3. Massachusetts$48,060
- 4. New York$47,840
- 5. California$47,790
- 6. Minnesota$47,470
- 7. Connecticut$47,260
- 8. New Hampshire$46,960
- 9. New Jersey$46,740
- 10. Rhode Island$46,490
Median annual wage. Based on 52 states and territories with published figures.
Related occupations
- Office Clerks, GeneralTeleworkable
- Secretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveTeleworkable
- First-Line Supervisors of Office and Administrative Support WorkersTeleworkable
- Bookkeeping, Accounting, and Auditing ClerksTeleworkable
- Receptionists and Information ClerksOn-site
- Shipping, Receiving, and Inventory ClerksOn-site
- Medical Secretaries and Administrative AssistantsTeleworkable
- Executive Secretaries and Executive Administrative AssistantsTeleworkable
Most searched remote jobs
We publish statistics, not vacancies. For live listings see our guide to remote job sites.
This site includes information from the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET is a trademark of USDOL/ETA. Telework.org has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. Source: O*NET.